Privacy Policy

1. Introduction

Welcome to SILQUEEN DESIGNS ("we," "our," or "us"). We are a bridal boutique and ladies' stitching business based in Kerala, India. This Privacy Policy explains how we collect, use, and protect your information when you interact with our Instagram business account and our internal automation tool, bot.silqueen.com. This policy covers all interactions handled by our automated systems to ensure transparency and security for our customers and followers.

2. What Data We Collect

Our automation tool collects specific data points necessary to facilitate automated interactions on Instagram. This includes:

  • Instagram User ID: A unique identifier to track the interaction.
  • Instagram Username: To personalize our replies.
  • Public Comment Text: The content of comments made on our posts.
  • DM Message Content: The text of direct messages sent to our business account.
  • Timestamps: The exact time and date of each interaction to manage reply logic and retention.

3. Why We Collect It

We collect this data for the sole purpose of operating our internal Instagram automation tool. This allows us to:

  • Send automated, timely replies to comments about our products and services.
  • Respond automatically to Direct Messages (DMs) with relevant product details, catalogs, pricing, and availability.
  • Enhance our customer service experience by providing instant information outside of regular business hours.

4. How We Store and Protect It

Your data security is important to us. We implement industry-standard security practices to protect the information we collect:

  • Encryption in Transit: All data transmitted between Instagram and our tool is encrypted using Secure Socket Layer (SSL/TLS) technology.
  • Restricted Access: Access to the stored interaction data is strictly limited to authorized staff who require it for business operations.
  • Secure Infrastructure: Our tool is hosted on secure servers with regular security monitoring.

5. Data Retention Period

We believe in data minimization. We retain interaction data for 30 days from the date of collection. After this 30-day period, the data is automatically and permanently deleted from our systems.

6. Your Data Rights

We respect your privacy rights and provide the following ways to manage your information:

Right to Access

You have the right to request a copy of the data we have collected from your Instagram interactions. You can do this by contacting us at our official email address.

Right to Correction

If you believe the data we have is inaccurate (e.g., a misrecorded username), you can request a fix by emailing us.

Right to Deletion

You have the right to request the immediate deletion of your data before the 30-day retention period expires. Please visit our Data Deletion page for instructions. All deletion requests are processed within 24 hours.

7. Third-Party Sharing

We do not sell or share your data with third parties.

Data is only used internally to operate our Instagram automation tool for SILQUEEN DESIGNS. We do not provide access to your data to any external marketing agencies or third-party service providers except as required by law.

8. Children's Privacy

Our services and automation tools are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such data.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Legal Business Name: SILQUEEN DESIGNS

Address: SHOP 1, CHERUPULLYPARAMBIL BUILDING, PONJASSERY, PERUMBAVOOR, ERNAKULAM, KERALA, 683547, India

Contact Email: Silqueendesigns@gmail.com

Data Protection Contact: FASNA M M (Proprietor)

Governing Law: India